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Frequently Asked Questions Q: Who
can I contact if I am having trouble installing or some other technical
issue?
A: Send e-mail to the
Keith
County 911 Center. Make sure to
include a detailed description of the problem you are having and your
contact information so we can respond to your issue. If we are unable to
resolve the problem, we will get you in touch with the provider’s
technical support team.
Q: What is the Keith County Alert Desktop Application?
A: Keith County Alert is a totally free, real-time weather and
warning application that resides on your desktop and keeps you posted on
local current conditions, weather alerts, breaking news and news
content. It provides animated national radar images that can be zoomed
in and out.
With Keith County Alert, you get immediate notification of weather
warnings from the National Weather Service for Keith County and area
counties. You will also receive warnings and alerts for local and
national emergency events. You get the local temperature, wind speed,
wind direction, barometric pressure, humidity, and dew point from
Ogallala’s Searle Field airport automated weather station.
Q: How often are weather conditions updated?
A: Conditions such as temperature, wind, etc. are normally updated
by the reporting station once every hour. On some occasions a report may
not be issued by the station every hour. In that case, the temperature
will remain the same until that reporting station provides an updated
report.
However, anytime a
watch or warning is issued, it will immediately appear as an alert on
your desktop.
Q: What are the system requirements for installing Keith County
Alert?
· Windows 95 SP1/98/ME/Win
2000/NT4 SP6/XP.
· 200 MHz Intel Pentium II
processor or greater
· Internet Connection
· 6 MB hard disk space.
· 32 MB RAM
Q: How large is the download for Keith County Alert?
A: The first download is about 50 KB for the Weather Installer.
The second download for the Keith County Alert application is about 5 MB
in size.
Q: How do I install Keith County Alert?
A: To install the Keith County Alert application, simply
Click Here
and fill out the registration form. Submit the registration form and
download the application to your desktop or other location you can
remember. Once downloaded, the installation should begin. If not, double
click on the downloaded install file (KeithCoNE_install.exe). The
installation software will guide you as you install the application on
your desktop.
Estimated installation/download times:
· Cable
Modem/DSL/T1 - 2 to 4 minutes
· 56k
Modem - 9 to 12 minutes
· 28.8
Modem - 14 to 18 minutes
Q: Why is the temperature in the Current Conditions display wrong?
A: Keith County Alert requires that you be connected to the
Internet. It does not require the use of a Web browser or email program,
but the connection to the Internet must be made. Users with dial-up
modems may want to stop and start the application as they use the
Internet on their computer for current information. Conditions such as
temperature, wind, etc. are normally updated by the reporting station
once every hour. On some occasions a report may not be issued by the
station every hour. In that case, the temperature will remain the same
until that reporting station provides an updated report.
Q: How much of my Windows system resources will be used?
A: The Keith County Alert application will use approximately 24
MB of your system memory.
Q: What do I do if I have problems with Keith County Alert?
A: Simply click on the Menu button in the Keith County Alert
Current Conditions window and select Technical Support. Fill in the
e-mail with your problem and someone will get back in touch with you as
soon as possible. If you have problems before you complete your
installation, simply
Click Here to send an
email to us.
Q: I'm running Windows 95 and I am getting the error message
WS2_32.DDL not found.
A: It sounds like you are missing an operating system update from
Microsoft. Try the following link:
Windows 95 - Socket 2 Update
After downloading/running the update, re-download and install the
weather application without deleting anything. If that doesn't work for
you, delete/remove all of the previously downloaded components (i.e.
installation programs and/or icons) then re-download. Also, be sure to
click on "Save" and not "Open". Terminologies (i.e. "Open" and "Save")
may vary from browser to browser...choose the latter of the two.
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